Leadership 101
LEAP
This dynamic and interactive course is designed to develop essential leadership and communication skills for current and aspiring leaders. Participants will gain practical tools and strategies to enhance their personal and professional effectiveness across a wide range of leadership competencies.
Key focus areas include:
Communication Excellence: Master verbal and non-verbal communication to inspire, influence, and engage.
Establishing & Managing Priorities: Learn time-tested methods for setting goals, managing time, and focusing on what matters most.
Personal Leadership Development: Explore your leadership style, build emotional intelligence, and create a personal development plan.
Become a Coach: Gain core coaching skills to support and develop others through empowerment and accountability.
Leading Change: Navigate and lead through organizational change with confidence and resilience.
Building Teamwork & Collaboration: Cultivate a culture of trust, inclusion, and shared purpose to drive team performance.
Solving Problems & Managing Conflict: Apply critical thinking and conflict resolution strategies to overcome obstacles and build consensus.
The GAPS Coaching Process: Learn and apply the GAPS model to support goal setting, assessment, planning, and sustainable growth in yourself and others.
By the end of the course, participants will be equipped with a practical leadership toolkit and the confidence to lead with clarity, purpose, and impact.
Leadership Accountability
This comprehensive course is designed to equip current and aspiring leaders with the mindset, tools, and techniques needed to lead with accountability, integrity, and impact. Through an engaging blend of theory, self-discovery, and practical application, participants will develop the core competencies required to inspire high performance and foster a culture of trust and responsibility within their teams.
Participants will begin by building self-awareness and interpersonal insight through Emotional Intelligence principles and the DiSC behavioral assessment, laying the foundation for understanding their own leadership style and adapting effectively to others. From there, the course explores strategic and tactical thinking, asking powerful questions, active listening, and transparent information sharing—skills essential for making sound decisions and empowering others.
The course emphasizes foundational leadership responsibilities, including creating a motivational workplace where individuals feel valued, supported, and driven to achieve shared goals. Leaders will learn to coach effectively by communicating clear expectations, reinforcing and enhancing positive behaviors, and realigning performance when needed.
Finally, participants will gain practical experience in performance management, including strategies for turning around performance problems and conducting constructive performance review conversations that build accountability and inspire growth.
By the end of this course, leaders will be prepared to confidently model accountability, develop their teams, and drive sustained organizational success.
Connection Sales
Connections Sales is a two-day course specifically designed for ONI’s sales professionals to invest in their success and professional development in dealing with today’s ever-changing and challenging marketplace.
Participants work with the fundamentals and the nuances of selling through the framework of Connection Sales, building lasting connections and strong relationships that benefit both the customer, the sales professional, the company, and the community. The program helps salespeople make the most of the time they get in front of customers, and it helps them maximize their skill usage to deepen the connections they build with prospects and customers effectively and efficiently. This enables them to differentiate themselves and their companies in the marketplace, achieving the role of trusted advisor and customer advocate with ONI’s customers.
Course design builds upon participants’ own knowledge and experience while providing new ideas, concepts, and skill development opportunities to help them maximize what works, fine-tune their skills and knowledge, and add to their sales capabilities to continue to succeed. The content honors ONI’s consultative sales history and shared values by crafting a common language of sales processes, and it provides opportunities to learn from each other, form mutually beneficial professional connections, and build professional self-awareness and confidence. Course outcomes include participants maximizing their sales performance and results, all of which increases individual and company sales, business bases and profit.
The continuous learning process design accelerates learning and retention while keeping a highly interactive, engaging pace. Content is customized for relevance to maximize real-workplace application, and uses individual, one-to-one and a variety of group exercises and discussions. Participants also do personalized planning for carrying forward what they learn into their own work. Reinforcement opportunities after the course experience are also built into the development curriculum to keep participants’ skill-building and results alive and growing.
Specific components of the program include:
Using emotional intelligence, DiSC and generational selling to understand yourself and communicate with a customer for maximum effectiveness
Key concepts and core sales skills that build lasting connections and strong business relationships
Beginning sales conversations for effectiveness and efficiency
Asking questions and listening to build understanding of a customer’s needs, problems, issues, and perspective
Providing compelling value in serving customers
Moving the business relationship forward
Solving issues, objections, and problems both during the sales process and after business is earned
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